โครงสร้างหัวข้อ
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Course Introduction
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Chapter 1: Introduction to Business Communication
- Overview of the importance of effective communication in the business world
- Introduction to different forms of business communication (written, verbal, non-verbal)
- Basic business communication etiquette and cultural considerations
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Chapter 2: Basic Vocabulary and Expressions for Business Communication
- Essential business-related vocabulary and expressions for various situations.
- Practicing pronunciation and intonation to improve clarity in spoken communication.
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Chapter 3: Introductions and Greetings in Business Context
- How to introduce themselves and others in a business context
- Common greetings and appropriate language usage
- Cultural norms and variations in introductions and greetings
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Quiz 1 (10 points)
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Chapter 4: Business Etiquette and Professionalism
- Understanding professional behavior and workplace etiquette
- Dress code, punctuality, and proper conduct in business settings
- Telephone Skills and Etiquette
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Chapter 5: Reading Business Articles
- Reading and comprehending short business articles
- Identifying key information and main idea
- Discussing and analyzing the content of the articles
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Chapter 6: Business Presentations
- The different types of business presentations
- The elements of a well-designed presentation
- How to write and deliver a compelling presentation
- How to use visuals effectively
- How to handle Q&A
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Midterm Examination (20 points)
-(Aug. 21, Aug. 22)
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Chapter 7: Effective Business Writing
- Fundamentals of writing professional emails, including greetings, subject lines, and formatting
- Clear and concise language usage in business email communication
- Email etiquette and common phrases for different situations
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Chapter 8: Negotiation and Persuasion Skills
- Strategies for effective negotiation and persuasive communication in business.
- Developing negotiation tactics, active listening skills, and persuasive language.
- Essential vocabulary and phrases for negotiation and persuasion in a business context
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Chapter 9: Customer Service and Interacting with Clients
- Language and skills for providing excellent customer service
- Handling customer inquiries, complaints, and requests
- Cultural sensitivity in customer interactions
Chapter 10: Job Interviews and Resume Writing
- Writing effective resumes and cover letters
- Preparing for job interviews, including common questions and appropriate responses
- Techniques for showcasing skills and experiences during interviews
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Quiz 2 (10 points)
(Sept. 18,19, 2023)
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Chapter 10: Job Interviews and Resume Writing
- Writing effective resumes and cover letters
- Preparing for job interviews, including common questions and appropriate responses
- Techniques for showcasing skills and experiences during interviews
(Graduation Ceremony at SRU)
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Final Project Presentation (10 points)
(Oct 2, 3, 2023)
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