โครงสร้างหัวข้อ
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- Course Introduction
- Pretest
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Part 1 The Reception
1.1 Accepting a reservation
1.2 Giving information about the hotel
1.3 The client doesn't know how long he'll be staying
1.4 Getting details of arrival -
Unit 2 At the Reception Desk
2.1 Checking in
2.2 Helping to fill in the registration form
2.3 Dealing with a reservation problem
2.4 Extending a reservation -
Unit 3 The Cashier
3.1 Changing money
3.2 Paying in cash
3.3 Paying with traveller's cheques
3.4 Paying with a credit card
3.5 Paying with a personal cheque
3.6 Not accepting a personal cheque -
Quiz 1
Sec. 1 - 21/12/66
Sec. 2 - 19/12/66 -
Part II The Information
Unit 1 Giving and Taking Messages
1.1 Taking a message by phone
1.2 Leaving a message at the information desk
1.3 Sending someone up to a room
1.4 Dealing with an emergency -
Unit 2 Services
2.1 Changing an airline ticket
2.2 Wanting to go sightseeing
2.3 Finding a good restaurant
2.4 Sending a letter
2.5 Shopping at a hotel arcade -
Unit 3 Giving Someone Directions
3.1 Telling the way to the bank
3.2 Telling the way to the post office
3.3 Telling the way to the shopping center
3.4 Telling the way to the Grand Palace -
Midterm
Sec. 1 - 25/01/2567
Sec. 2 -23/01/2567
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Part III The Restaurant
Unit 1 Taking a Reservation
1.1 Taking a reservation by phone
1.2 Giving information
1.3 Fully booked
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Unit 2 Receiving the Diner
2.1 Seating the diner
2.2 Telling the diner there isn't a table
Unit 3 Taking an Order
3.1 Ordering a drink before dinner
3.2 Recommending today's special -
Unit 4 Giving the Bill
4.1 The diner signs for the bill.
4.2 Paying in foreign currency
4.3 Paying with cheques
Unit 5 Complaints
5.3 Complaints about the dining-room5.1 Complaints about food
5.2 Complaints about the service
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Quiz 2
Sec. 02 - 27/02/67
Sec. 01 - 29/02/67
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Part III
Unit 2 Room Service
2.1 Ordering breakfast
2.2 Ordering some drinks
Unit 3 The Housekeeper
3.1 Laundry
3.2 Asking for some more towels and an extra pillow
3.3 Dealing with a complaint -
Observation
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Presentation
Sec. 02 - 05/03/67
Sec. 01 - 07/03/67