โครงสร้างหัวข้อ
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- Orientation
- Pretest -
Unit 1
- Hotel Staff and Their Duties
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Unit 2
- Courtesies among Staff
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Unit 3
- Welcoming Guests
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Quiz 1: 20/12/66: Speaking (Role-Play) and multiple choice questions (15 marks)
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Unit 4
- Checking in and Checking out
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Unit 5
- Room Types and Facilities
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Unit 6
- Reservations and Room Rates
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Midterm Examination: Speaking (Role-Play) and multiple choice questions
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Unit 7
- Dealing with Problems at the Front Office
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Unit 8
- At the Housekeeping Department
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Unit 9
- Receiving Guests at a Restaurant
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Quiz 2: Speaking (Role-Play) and multiple choice questions (06/03/67)
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Unit 10
- Taking Orders
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Course Review