الخطوط العريضة للمقطع

  • - Course Introduction

    - Pretest


  • Part 1 The Reception

    1.1 Accepting a reservation
    1.2 Giving information about the hotel
    1.3 The client doesn't know how long he'll be staying
    1.4 Getting details of arrival


  • Unit 2  At the Reception Desk
    2.1 Checking in
    2.2 Helping to fill in the registration form
    2.3 Dealing with a reservation problem
    2.4 Extending a reservation


  • Unit 3  The Cashier
    3.1 Changing money
    3.2 Paying in cash
    3.3 Paying with traveller's cheques
    3.4 Paying with a credit card
    3.5 Paying with a personal cheque
    3.6 Not accepting a personal cheque


  • Quiz 1

    Sec. 1 - 21/12/66
    Sec. 2 - 19/12/66

  • Part II The Information

    Unit 1 Giving and Taking Messages

    1.1 Taking a message by phone
    1.2 Leaving a message at the information desk
    1.3 Sending someone up to a room
    1.4 Dealing with an emergency


  • Unit 2 Services
    2.1 Changing an airline ticket
    2.2 Wanting to go sightseeing
    2.3 Finding a good restaurant
    2.4 Sending a letter
    2.5 Shopping at a hotel arcade


  • Unit 3 Giving Someone Directions
    3.1 Telling the way to the bank
    3.2 Telling the way to the post office
    3.3 Telling the way to the shopping center
    3.4 Telling the way to the Grand Palace


  • Midterm

    Sec. 1 - 25/01/2567

    Sec. 2 -23/01/2567


  • Part III The Restaurant 

    Unit 1 Taking a Reservation 

    1.1 Taking a reservation by phone 

    1.2 Giving information 

    1.3 Fully booked


  • Unit 2 Receiving the Diner 
    2.1 Seating the diner 
    2.2 Telling the diner there isn't a table
    Unit 3 Taking an Order 
    3.1 Ordering a drink before dinner 
    3.2 Recommending today's special


  • Unit 4 Giving the Bill

    4.1 The diner signs for the bill.

    4.2 Paying in foreign currency

    4.3 Paying with cheques

    Unit 5 Complaints
    5.3 Complaints about the dining-room

    5.1 Complaints about food

    5.2 Complaints about the service




  • Quiz 2

    Sec. 02 - 27/02/67

    Sec. 01 - 29/02/67

  • Part III
    Unit 2 Room Service 
    2.1 Ordering breakfast 
    2.2 Ordering some drinks
    Unit 3 The Housekeeper
    3.1 Laundry
    3.2 Asking for some more towels and an extra pillow
    3.3 Dealing with a complaint


  • Observation


  • Presentation

    Sec. 02 - 05/03/67
    Sec. 01 - 07/03/67